Central Okanagan Division of Family Practice

Capri Medical Centre and Walk-in

Seven-physician clinic

Dr. Nancy Burget
Dr. Jennifer Dicus
Dr. Christine Hoppe
Dr. Gayle Klammer
Dr. Adrian Morris
Dr. Luigi Pavan
Dr. Nathan Strauss

Address: 132-1835 Gordon Drive, Kelowna, BC V1Y 3H5
Phone:    250-717-3211     
 

Practice Philosophy

We strive to provide patient-centered care by offering compassionate, timely, efficient and accessible service. Honesty and trust are values that we feel are essential to a fulfilling and satisfying patient-doctor relationship. We endeavor to treat patients as we ourselves would wish to be treated.
 

Doctors

All our physicians are dedicated to providing excellent patient care. We are all licensed to practice in British Columbia and are members in good standing with the College of Physicians and Surgeons of British Columbia.
 

Services 

We are full service family physicians, providing chronic disease management; office-based medical care of acute illness; attending nursing homes; and providing palliative care services. We do various office procedures including injections, repairing lacerations, cryotherapy, lesion removal, dressing wounds and splinting various soft tissue injuries.  Currently none of our doctors practice obstetrics, and we do not hold active admitting privileges to Kelowna General hospital.

 

Frequently Asked Questions

 

What types of appointments do you have, and how does it work?

We want to be accessible to our family practice patients, and so we will leave time in our schedule for same day visits. If you walk-in or  call in the morning we will offer you a same day  appointment.  If you are unwell, or have an immediate concern - please come in! During these urgent same-day appointment visits we will focus on addressing the urgent problem.  

All walk-in patients will be addressed on a first-come, first-served basis. We do our best to accommodate you in a timely fashion, and for clinic flow purposes, you will see the first available physician. Please let us know who your  primary care physician is so we can communicate with them if necessary.

For our family practice patients, non-urgent concerns should be addressed in a regular booked appointment. These are usually 10 minutes long.  We believe that the best practice for chronic disease management, routine follow up visits, and prescription refills is to see your primary care physician, and recommend regularly booked appointments for these reasons. Consider making your next follow up appointment when you leave the office, to ensure continuity of care.

Complete physical exams, yearly check-ups, driver’s medicals and skin biopsies are scheduled as a special appointment, usually for 30 minutes.
 

How long is the wait ?

Dealing with unwell or complicated patients is inherently unpredictable. Staff may try to give an estimate of a wait time for walk-in patients, but because of so many variables, this is only an estimate.

When booking appointments the receptionist asks you the purpose of your visit so that an appropriate amount of time can be reserved. We will try to honour your booked appointment time to the best of our ability, but unexpected and urgent problems may unfortunately delay us.  
 

Will the doctor call in my prescription?

Prescriptions will not be refilled over the telephone. In extenuating circumstances, exceptions may be made but will be considered an uninsured service. Your doctor should prescribe you enough medication until you are booked for follow up.
 

What are uninsured services?

The Medical Services Plan (MSP) does not pay for all services. For example: some telephone calls, the time required to complete forms; driver and work medicals and any cosmetic procedures are often not covered. These will be billed privately, and payment will be requested in full at the time the service is provided. A fee schedule for these services is posted at the Medical Centre.
 

Can I call about my test results?

Results are not given out over the phone by our staff. If tests results are abnormal we will contact you to suggest a follow-up visit or direct you to treatment. If you would like to specifically know the results of any testing, please book a follow up appointment.
 

Can I get medical telephone advice?

Proper medical diagnosis of any problem often requires physical examination and we will therefore not be able to assess your health concerns over the phone. On occasion the physician may call you directly to discuss results, if he or she thinks the matter can be appropriately dealt with by phone.  Health link BC www.healthlinkbc.ca and dialing 811 are good resources for many common problems.
 

How do I get a referral to a specialist?

Please book an appointment with your primary care physician in order to have a referral to a specialist. They know your medical history, and  are in the best position to properly assess the reason for referral, and which specialist would properly serve your needs.

Your doctor can also arrange for referrals to physiotherapy or massage therapy and other allied health professionals as needed.