specializes in program management and community engagement. She is
adept at understanding and responding to the needs of the many
community, regional, and provincial partners that she works with to
benefit the programs that she oversees.
An avid gardener, Katrina moved to Chilliwack in summer 2012, and loves growing everything from artichokes to zucchini. She enjoys going on local hikes and taking long weekends to go camping with her high energy and very cuddly dog, Cobalt.
Elly has been with the Division since it incorporated in 2009. Elly's knowledge of programs and services provided by both the Division and Fraser Health Authority is priceless. Whether it is scheduling meetings, accounting, human resources, or tracking down physicians, she can always be counted on for insightful contributions. Recently Elly's role has changed to 'Operations Lead' with more administrative responsibilities to the Primary Care Clinic, Hospital and Residential Care Program as well as Physician Recruitment and Retention. Elly's usual reply when asked how she gets things accomplished is, "Surround yourself with a great team and you will be amazed at what you can achieve.”
Tracey Arsenault was born and raised in Chilliwack, with a four-year stint living and working in the Ottawa Valley. She has a Degree in Psychology from the University of the Fraser Valley and a Master of Arts Degree in Organizational Psychology from Adler University in Vancouver. She has focused her educational and career goals on employee and organizational wellness, specifically focused on mental health initiatives. She completed her Master’s thesis on burnout and Emotional Intelligence, and has developed and delivered a workshop on Posttraumatic Growth. While she has spent the last number of years working in downtown Vancouver, her passion for her community and desire to be part of the positive growth of the health care sector lead her to working with the Division. She brings to her role experience in internal and external stakeholder relationship management, program management and development, program governance, reporting, and training facilitation for employees and managers.
In her down time, Tracey loves spending time with her husband and 18-month-old daughter. As is the case with toddlers, this time is spent swinging on swings, sliding on slides and taking extremely slow and curious walks to the park! They enjoy camping, walking along the river and travelling. Tracey loves to read, cook and watch scary movies (with a light on!). After years of commuting, she is looking forward to a more relaxed pace of life and family time.
Programs CoordinatorWith over 15 years experience in project, program, and event coordination and management, Emily brings extensive knowledge to the health services field with a particular passion in healthy living and in working with initiatives that promote wellness and balance. Spending the first years of her life in the beautiful, rugged valley in the Northern BC community of Bella Coola has shaped her passions, interests, and values. Emily then moved to Chilliwack and has been a resident of the Fraser Valley for the past 25 years. Emily's family is very connected to the small Aboriginal community on the Northern tip of Vancouver Island, Alert Bay, and was adopted into the Cook family in a traditional potlatch ceremony in 2012.
Emily is very involved in Chilliwack, having volunteering in countless capacities. In her spare time, Emily enjoys backpacking, kayaking, camping, Cultural Centre events, ballet, the annual themed cook-off event with her family, and her annual women's retreat to Hornby Island each Spring. Emily has an 10 year son, Rohan, who is a wonderful adventure companion and always keeps her laughing!
Medical Office Assistant
Janetta Cook joins the Chilliwack Primary Care Clinic team with 26 years experience as a Medical Office Assistant. Born and raised in Chilliwack, she has raised two boys here with her husband Richard. Janetta love glamping, lake fishing, baking, cooking, and crafting (recycling the old into new gifts). She is an animal lover and while her boys were young they opened their home to every kind of pet you can think of! (Yes, even snakes and lizards!) With the boys grown her home is now down sized to two dogs, three parrots and fish. All animals except fish travel when the family goes on vacation.
Patient Attachment Administrator
Jennica began working with the Chilliwack Primary Care Clinic in March 2014 as an MOA as well as assisting in patient attachment. Come September 2015, to meet the needs of the A GP for Me initiative, Jennica’s role evolved to focus on handling the Patient Attachment Mechanism (PAM) intake line. As the Patient Attachment Supervisor, she now deals directly with patient intake and attachment, does all of the MSP billing for the Division and also offers MOA support to the Chilliwack Youth Health Centre on a weekly basis. When she isn’t working, Jennica enjoys spending time with family, cooking, and the all-important cuddles with her dogs.
Medical Office Assistant
Pauline plays a key role in facilitating the patient experience at the Chilliwack Primary Care Clinic. On a daily basis she checks in with patients, updates their information, offers them assistance, faxes referrals, and books appointments with primary care providers. In addition, Pauline prepares for procedures for nurse practitioners and physicians at the clinic, summarizes incoming charts for physicians, manages incoming calls, and ensures exam rooms are adequately stocked.
Need to make an appointment at the Primary Care Clinic?
c/o Chilliwack General Hospital
45600 Menholm Road
Chilliwack, BC V2P 1P7