The Richmond Division has completed its A GP for Me implementation. This ambitious project began with a comprehensive planning and assessment phase which ran from Summer 2014 - December 2014. During this time, the Division was able to survey family physicians and community stakeholders (specialists, the health authority, community organizations, and patients) to better understand physician, patient and community needs relating to primary care.
The implementation phase ran from February 2015- September 2016. During this period the Division initiated five interrelated strategies. They were:
- GP communications – The Division created learning modules to enhance the skills of GPs to communicate with patients effectively. 57 GPs attended one or more of the three distinct but related modules and Additionally, 25 MOAs attended a workshop designed to support the GP-patient relationship. - CME accreditation is still valid and the division is happy to share the modules with other divisions. Please contact, Richmond.
- Recruitment, Retention, Retirement – The Division welcomed 6 new community GPs during the implementation period, developed resources to support members to recruit locums or permanent GPs for their practice, encouraged GPs to contemplate future practice transitions to support smooth transfer of patient longitudinal care, and developed resources for GPs regarding recruitment and transition planning.
- Health Literacy Materials- The Division created health literacy materials to support patient education and knowledge of primary care. The Think Where for Care materials were shared with GPs, Richmond Hospital, Richmond libraries and community centres, and community organizations. Over 8200 resources (in English, Punjabi, Mandarin and Cantonese) were distributed.
- Matching Mechanism – The Division matched 142 patients though this initiative. Unattached residents are referred by partner agencies and are matched with Richmond GPs accepting new patients. Additionally, we supported the attachment of 259 vulnerable individuals when their GPs retired and tracked the new patient attachment that occurs within GP practices. In total, we recorded 4,187 newly attached patients during the implementation phase.
- Neighbourhood Networks – Acknowledging that Richmond is comprised of many smaller, unique neighbourhoods, each with distinct socioeconomic, cultural, language and healthcare needs, the Richmond Division’s Neighborhood Networks strategy saw the creation of geographically clustered GPs. By supporting the independence and potential interdependence of neighbouring GPs, the Division began to trial a more systematic approach to coordinated multidisciplinary care, patient attachment, physician recruitment, peer support and practice coverage. Many efforts leveraged the work undertaken in the other strategies. The Division wrote a series of papers that highlight our processes
and learnings related to the Neighbourhood Network implementation
period. Papers for download can be found here.