Practice Efficiency Strategy (PES)
Strategies:
Clinic Office Supports
Patient Education and Health Literacy
Activities
- Collection of actions aimed at building office efficiency
- Through on-line resource, offer patient education and health literacy support
Short-term outcomes
- Streamlined office practices
- Improved GP knowledge and understanding of EMR billing practices
- Improved relationships between GPs and patients
- Improved GP communication between clinics and hospital
- Patients more informed about local health resources/supports
- Improved patient health literacy
Medium and long-term impacts
- Improved capacity of local primary care system
- Improved patient access that enables more people to find a family physician
- Streamlined care coordination
- Optimize effectiveness of current primary care system
- Increased patient satisfaction
- Increased GP satisfaction
- Supports the Triple Aim
Target populations
- Family physicians
- Patients
- Community
- Medical office assistants