COVID-19 Information and Resources for Community Members
With updates arriving daily, it can be confusing to know how best to handle the COVID-19 crisis. In order to help keep our community as safe and informed as possible, we are committed to providing information that is:
- relevant, and
Do you have questions about COVID-19? Do you want information specific to Surrey or North Delta? Is English NOT your primary language? We have set up several phone lines to answer general questions about COVID-19 in your own language.
Languages offered currently include: English, French, Spanish, Arabic, Punjabi, Urdu, Mandarin and Hindi.
Click below to find a phone number in your language.
If you have any questions about COVID-19, measures to take, and BC Ministry of Health Guidelines, call 1-888-COVID-19 (1-888-268-4319).
For updates, alerts and trusted resources, download the BC Ministry of Health COVID-19 Support App
Do you have a health concern that is NOT related to COVID-19? Family physicians in Surrey and North-Delta are still seeing patients.
Call your family physician to find out what their current policies are.
Many family physicians are now providing virtual care. To learn more about virtual care and how to access it, click here.
If you do not have a family doctor and live in Surrey or North Delta, you can make an appointment at our Virtual Clinic.
Symptoms of COVID-19 include:
- sore throat
- difficulty breathing
If you are experiencing any of these symptoms, DO NOT visit a clinic, Urgent Care Centre or Emergency Room UNLESS it is an emergency.
Instead, call or email your family physician or visit our Virtual Assessment webpage and follow the instructions there.
NOTE: Virtual assessment is NOT TESTING.
WHY ISN'T EVERYONE BEING TESTED?
New guidelines for testing mean that most people will not be tested. Those who qualify for testing include:
- people who are hospitalized, or likely to be hospitalized
- health care workers
- residents of long-term care facilities
- people who are part of a cluster or outbreak that is being investigated
These limits exist so that enough testing kits will be available to those people whose health care management will change with a diagnosis.
Most other people with symptoms will be instructed to self-isolate.
Some other reasons that not everyone is being tested:
- it is not useful for deciding on treatment for most people
- it is most effective in places where we need more control over the spread of the virus (for example, in hospitals and long-term care facilities)
- testing negative today does not prevent you from contracting the virus tomorrow - social distancing is the best way to avoid the spread of COVID-19 regardless of test outcomes
COVID-19 Symptoms (BCCDC)
How COVID-19 Spreads (BCCDC)
BC Self-Assessment Tool (BC Ministry of Health)
Video: COVID-19 FAQ (Dr. Lu)
The Fraser Health Authority is asking people in the following situations to self-isolate for 14 days:
- people who have tested positive for COVID-19
- people who have been in contact with someone who has COVID-19
- people who are returning from travel
- people who have symptoms of COVID-19
Self-isolating involves the following steps:
- limit contact with others (do not leave the house, maintain a distance of 2 meters from others, do not touch pets if in a shared household, use a separate bathroom from other household members, if possible)
- keep hands clean (wash regularly with soap, avoiding touching your face, couch or sneeze into your elbow)
- avoid contaminating items and surfaces used by others (put the toilet lid down before flushing, clean surfaces at least once daily, do not share personal items)
- care for yourself (monitor your symptoms, get enough rest,eat healthy foods)
- contact your health care provider immediately if symptoms worsen
Self-Isolation Fact Sheet (Government of Canada)
COVID-19 Self-Assessment and Self-Isolation Web Page (Healthlink BC)
Self-Isolation Guide (Fraser Health)
Video: Do I Need a Mask? (Dr. Lu)
Right now, there is no vaccine for COVID-19 and no product that can prevent it. The best way to avoid becoming infected or infecting others is to practice social distancing. The BC Ministry of Health is recommending that all residents practice social distancing in order to help limit the spread of the virus.
Social Distancing involves:
- avoiding any non-essential gatherings
- avoiding physical greetings, including handshakes, kissing or hugging
- avoiding crowded spaces, including cafes, restaurants
- limiting contact with people who are at higher risk, including the elderly and people in poor health
- keeping a distance of 2 meters from others
In order to protect their staff and their patients, many clinics and family doctors are limiting physical interactions with patients. They may do this by:
- Offering services via telehealth (either online or by phone)
- Requesting that patients wait in their cars for their appointments rather than in waiting rooms
- Asking patients to self-screen for COVID-19 symptoms before entering the clinic
If you have a medical concern that is NOT related to symptoms of COVID-19, please contact your family physician or a walk-in clinic to find out what your options are for receiving treatment.
**Physicians, nurses and other health care workers are working hard to help patients -- please help them by staying away from Emergency Rooms and Urgent Care Centres if your health concern is not an emergency.**
COVID-19 Prevention and Risks (Government of Canada)
Provincial Health Officer Orders (Government of BC)
Hospital Visitors Guidelines (Fraser Health)
Resources from the Division
Resources from the Government of BC
Resources from the BCCDC
Video: What to Do If You Have Symptoms (Cantonese)
Video: What to Do If You Have Symptoms (Mandarin)
Resources from HealthlinkBC
Coronavirus (COVID-19) (Español)
Coronavirus (COVID-19) (Français)
Resources from Canadian Medical Association (COVID-19: Stop the Spread)