Vancouver Division of Family Practice

Our Impact

Collaborated with partners

Worked with PSP on the Enhanced Access Module, utilizing our patient panel calculator for assessing family doctors’ supply and demand as we work towards future development of PMH.

Formed new community connections

Hosted over 160 guests, in collaboration with S.U.C.C.E.S.S. at a sold out event presented entirely in Cantonese. Led by Vancouver-based family doctors, this critical discussion “Supporting loved ones through important transitions in aging” reached out to our community’s Chinese patients and families.

Mentored other Divisions

Created the opportunity to broaden reach of our successful CME series Maternity Train the Trainer, to 10 other Divisions who expressed interest in offering the CME modules in their communities. A $10,000 budget surplus has been approved to apply towards mentorship and support.

Standardized After-hours Care Program

Standardized the on-call process for participating clinicians and facilities to ensure that urgent medical concerns are addressed in a timely fashion by a clinician, on-site when necessary.

Led change within primary care

Assisted numerous clinics, encompassing over 100 members increase efficiencies and prepare for the development of PMH, focused on increasing access, capacity and quality of care. Steps to implementing change included: improving workflows; supporting human resources management and recruitment; utilizing information technology to build websites and develop tools to improve financial business planning.

Broke down gender barriers to access primary care

Engaged 28 family doctors in education workshops, in collaboration with Trans Care BC, VCH Trans Specialty Care and VCH Prism Services around providing care to Trans patients. Resulted in 6 family doctors opening their practices to provide primary care to Trans patients.

Connected patients to a family doctor

Matched 4,458 patients and families to a family doctor, with over 2,700 placed in the last year. Worked closely with the 83 family doctors who participated in accepting new patients. Close to ¾ of the patients matched, a total of 3,264, have complexity for their care management, or fall within one of the Priority Patient Populations identified by the Ministry of Health.

Ensured best practice care for our frail elder community

Facilitated increased physician involvement in residential care. 83% of eligible facilities have at least one RCI physician. These facilities are covered by 59 facility attached physicians of which 33 are new to the Vancouver residential care system.

Brought mental health training to family doctors

Established the Vancouver pilot, based on Victoria Division’s CBT Skills Group Program, to train family doctors to deliver CBT Skills, increasing access to appropriate care for patients requiring low to moderate support.

Guided family doctors through retirement

Transitioned 14 retiring family doctors into retirement. Helped 7 close their practices by moving their patients to new family doctors, and facilitated 7 practice takeovers by finding replacement family doctors. Through these retirement transitions, the team offered over 14,000 patients a new family doctor.

Supported Aboriginal population

Collaborated with VCH, First Nations Health Authority and the City of Vancouver, as advocates for the establishment of the new Lu’ma Native Housing Society clinic, focused in providing care to the urban Aboriginal population. Provided support in building a strong and sustainable business model.

Reached youth with mental health & substance use resource

Handed out 25,000 resource cards to youth through Vancouver high schools, family doctor offices, clinics and community centers to provide a quick and easy reference to MHSU resources and services.