Information for patients
Seeking medical advice and care (June 2020)
- If you have a family doctor: Family doctor offices are open to their patients during COVID-19. It is important that you still prioritize your health and get ongoing care and advice for acute or chronic conditions requiring treatment or medication. You are not "a bother" and you are not stressing the healthcare system. Read more here.
Most doctors offer phone or video options first to keep everyone safe. If necessary, they will arrange a safe in-person visit. Call your doctor's office to find out about options, do not just show up at the office. You can also look up your doctor's virtual options in the Virtual Care Directory (select "Victoria) if they have shared their information.
- If you do not have a family doctor: Walk-in clinics are open. They, too, offer virtual care options first and arrange an in-person visit as needed. You can use the Virtual Care Directory (select "Victoria) to view local virtual care options. Call the clinic first for an appointment with a community doctor, do not just show up. A list of walk-in clinics and their wait times is also available at Medimap.ca. Wait-times are currently short.
If you have an appointment at a walk-in clinic, you can ask the doctor if they would be willing to be your regular point of contact.
For medical questions, please contact HealthLink BC by dialing 8-1-1 toll-free in BC (7-1-1 for deaf and hearing impaired people). Their service is available any time of the day or night, every day of the year. You can speak with a person who can help you connect with a health professional.
- If you have a medical emergency, call 9-1-1 or visit your nearest emergency department.
COVID-19 (June 2020)
The latest Island Health COVID-19 information can be found here (follow the tab 'Information for the General Public').
It is very important for anyone in the community who has symptoms that might be related to COVID-19 to connect with your doctor/primary care provider (or Island Health at 1-844-901-8442, or call 8-1-1), to isolate yourself and to get tested if needed.
The BC COVID-19 Symptom Self-Assessment Tool by the BC Ministry of Health will help determine if you may have symptoms.
Call the new provincial 1-888-COVID19 line for non-medical COVID-19 information.
Visit the Pathways Community Services Directory for useful COVID-19 resources.
Visit the Community Services Directory, powered by Pathways
The Pathways Community Service Directory website makes it easy for patients to find and access community resources in your area or online. It includes Covid-19 information and it covers key areas like Addictions, First Nations Services, LGBT2Q+ Supports, Maternity Care, Mental Health, Seniors Services, Wellness Supports, and more.
User-friendly search and filter options help you quickly identify the best service/program. The website also shows local related news and updates, referral requirements and service costs, plus links to handouts, videos, helplines and websites.
View the 2-minute intro video for patients.
CBT Skills Group
Are you or someone you know suffering from mild to moderate depression or anxiety? Or maybe you are just finding stressful situations harder to deal with than you use to? The CBT Skills Group is here to help.